We understand that one of the most difficult parts about ordering a costume online is the worry about how it will fit. Every costume company has different sizing standards and none of them truly match up with the everyday clothing industries! This is why we have developed our Costume Fit Guarantee, because we want to make sure you are pleased with the fit of your costume. Here is how it works...

First you must understand that no costume is going to fit like a piece of tailored clothing, unless you take it to get tailored. Costumes are made so that there are only a few sizes, unlike a pair of jeans that may come in hundreds of different waist and length combinations. So please do not expect your costume to fit like a glove... because they simply are not made that way. Expect that you may have to tack up your pant legs a few inches, or that you may need a belt or string for your waist. That being said you should still be able to fit into your costume and it should still fit well, so please read on.

Second of all we have provided specific sizing information for each costume on the product detail page. Just look over the sizing chart for that specific costume and compare it with your measurements to ensure you are ordering the correct size in the first place. We have gone through a lot of trouble to make sure we have as accurate of sizing charts as possible for each and every costume manufacturer, so please take a few moments to make sure you have accurate measurements of yourself before ordering your costume.

Next you will receive your costume in the mail. Please try on the costume RIGHT AWAY! We are dealing with a mail order process, and if you wait until the day before your party to try on a costume we simply won't have enough time to help you out. So please try on your costume as soon as it arrives. Then if there are any problems we will have some time to fix them.

If at this point the costume does not fit as you expected from the measurement charts, please call or email us right away. We will want to know what didn't fit right so that if we have to adjust the charts or contact the manufacturers we will know exactly where the problem is. If we have that same costume in the next size up or down (depending on your needs) then we will schedule to have your costume shipped back to us (at our expense) and send the new costume out to you right away. The returned costume must be in its original packaging and with all tags and accessories included.

If we do not have the next size up or down in your original costume then you will be given the option to choose another costume as a replacement. If you are unable to find a suitable replacement in the size you require then we will refund your order.

We want to ensure you have a nice fitting costume so please follow our sizing charts, try on your costume as soon as it arrives, and if you have any questions or concerns before, during, or after ordering please do not hesitate to contact us.

Orders of in stock merchadise generally ship the same or next business day. If an item is not available but will be arriving within a week we will hold the order on backorder until all items are available to ship. If you would prefer to not backorder items please let us know in the additional information section of the checkout process. If an item is on backorder but is not expected to arrive within a week, we will contact you to determine if you would like to wait for the product.

We currently ship via the USPS. During checkout you will have the choice of several shipping options from the USPS. For our US domestic customers you may choose Parcel Post, which generally takes around a week or more depending on your location, Priority Mail, which takes 2-3 days, or Express Mail, which is overnight to most areas. For our international customers you may choose USPS Priority Mail International, which can take 6-10 days or longer depending on your exact location and the customs process in your country. Please note that your shipping charges do not include any taxes that may be due in your country, such as the VAT, and you will be assessed any taxes due upon delivery of your package.

Shipping costs are calculated based upon the estimated weight of the package or packages that we will be sending. A small handling fee of $1.00 has been added to all shipping estimates to cover packaging and processing.

We will send email updates, if you request, on the status of your order. If any tracking or delivery information is available it will be viewable on your order status page.

We cannot accept returns on masks, wigs, opened makeup items, or undergarments / lingerie due to hygenic reasons unless they are defective, in which case we will replace them.

While we do our very best to inspect every item before it has shipped, occasionally mistakes are made. If we have sent you the incorrect item or a defective item by mistake, please contact us and we will arrange to send you a replacement at no cost to you.

If you have ordered a costume and it does not fit properly, then please refer to our Costume Fit Guarantee and contact us so we may send you a replacement costume.

All other items not specifically mentioned above may be returned for an exchange or refund within 7 days of delivery. If you would like to return an item please contact us first to receive a return authorization number. You will be responsible for the cost of returning the item. Any return that does not have a return authorization number on the package will be refused. All returned items must be in original packaging with all tags and accessories. All returns during the month of October will be charged a 15% restocking fee which will be deducted from your refund. Returns during the rest of the year will have the restocking fee waived if the item is returned neatly packaged and ready for resale. If we have to re-package and re-tag your items then the 15% restocking fee will be charged and deducted from your refund.