Welcome to CostumeTimeCatalog.com...

Halloween 2010 is just around the corner, and we have been busy adding hundreds of new costumes, masks, makeup and more so you can be the life of the Halloween party this year! We have been in the costume business for over 10 years and have always strived to maintain our exceptional customer service. If you have any questions or comments please contact us and we will be happy to assist you in any way we can. Also, if you are looking for a particular costume or item and you cannot find it on our website, let us know and we will gladly hunt it down for you. Lastly, be sure to check out our Costume Fit Guarantee (see details below). We know how hard it can be to find a costume that fits while shopping in the store, let alone shopping online, so we have created a very fair guarantee to make sure you are pleased with your costume purchases from CostumeTimeCatalog.com.

Thanks,

Shawn Mattingly
Vice-President
Costume Time Catalog

Costume Fit Guarantee!

We understand that one of the most difficult parts about ordering a costume online is the worry about how it will fit. Every costume company has different sizing standards and none of them truly match up with the everyday clothing industries! This is why we have developed our Costume Fit Guarantee, because we want to make sure you are pleased with the fit of your costume. Here is how it works...

First you must understand that no costume is going to fit like a piece of tailored clothing, unless you take it to get tailored. Costumes are made so that there are only a few sizes, unlike a pair of jeans that may come in hundreds of different waist and length combinations. So please do not expect your costume to fit like a glove... because they simply are not made that way. Expect that you may have to tack up your pant legs a few inches, or that you may need a belt or string for your waist. That being said you should still be able to fit into your costume and it should still fit well, so please read on.

Second of all we have provided specific sizing information for each costume on the product detail page. Just look over the sizing chart for that specific costume and compare it with your measurements to ensure you are ordering the correct size in the first place. We have gone through a lot of trouble to make sure we have as accurate of sizing charts as possible for each and every costume manufacturer, so please take a few moments to make sure you have accurate measurements of yourself before ordering your costume.

Next you will receive your costume in the mail. Please try on the costume RIGHT AWAY! We are dealing with a mail order process, and if you wait until the day before your party to try on a costume we simply won't have enough time to help you out. So please try on your costume as soon as it arrives. Then if there are any problems we will have some time to fix them.

If at this point the costume does not fit as you expected from the measurement charts, please call or email us right away. We will want to know what didn't fit right so that if we have to adjust the charts or contact the manufacturers we will know exactly where the problem is. If we have that same costume in the next size up or down (depending on your needs) then we will schedule to have your costume shipped back to us (at our expense) and send the new costume out to you right away. The returned costume must be in its original packaging and with all tags and accessories included.

If we do not have the next size up or down in your original costume then you will be given the option to choose another costume as a replacement. If you are unable to find a suitable replacement in the size you require then we will refund your order.

We want to ensure you have a nice fitting costume so please follow our sizing charts, try on your costume as soon as it arrives, and if you have any questions or concerns before, during, or after ordering please do not hesitate to contact us.